Frequently asked questions

If your question is not answered here, send it through the enquiry form. Questions asked more than once get added to this page.

Can this Office approve my investment?

No. We are not a regulator. Approvals are decided by the relevant Liberian authority, usually the National Investment Commission. We identify the authority and make the introduction.

How quickly will you respond to my enquiry?

Every enquiry is acknowledged within two business days and assigned to a named officer. A substantive answer may take longer where it requires written confirmation from a Monrovia body; we will tell you if that is the case rather than leaving you waiting.

Can I contact an officer directly?

Enquiries are routed through the form so that each one has an owner and a record. This is deliberate: an enquiry that lands in a shared mailbox has no owner and no clock.

In which languages can I write to you?

English or French. Response times are the same in both.

Where is my information stored?

Enquiry data is held in the Office’s customer relationship management system, which is hosted in the United States. The full notice is shown on the enquiry form and in the privacy statement.

The site has an error. How do I report it?

Use the enquiry form and describe the page and the problem. Content errors and broken links are corrected within five business days; a broken enquiry form or an accessibility blocker is treated as same-day.